Refund policy

Returns & Refunds

We hope you love your Somewhere Sunny pieces as much as we do. ❤️

Change of Mind
Please choose carefully, as we do not offer refunds for change of mind.

For standard, non-personalised items, we are happy to offer an exchange or store credit within 14 days of delivery, provided the item is unworn, unused and returned in its original condition and packaging.

For hygiene reasons, earrings cannot be returned or exchanged for change of mind.

Custom & Personalised Pieces
Pieces customised with your chosen combination of charms, initials or other personalised details are made especially for you.

For this reason, custom and personalised pieces are not eligible for refunds, exchanges or store credit for change of mind.

This does not affect your rights if the item is faulty, damaged or incorrect.

Faulty, Damaged or Incorrect Items
If your item arrives faulty or damaged, or you receive the incorrect item, please contact us at hello@somewheresunny.com.au with your order number and photos of the item so we can help make it right.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Depending on the nature of the problem, you may be entitled to a repair, replacement or refund.

Returns
Please contact us before returning an item so we can provide return instructions.

Unless the item is faulty, damaged or incorrect, return postage costs are the responsibility of the customer.

Handmade & Natural Materials
Some Somewhere Sunny pieces are handmade using natural gemstones and freshwater pearls. Slight variations in colour, shape and texture are part of the individual character of these materials and are not considered faults.

Contact Us
For any return or order questions, please email hello@somewheresunny.com.au.